Last updated: June 2026
VitaSentinel ("we", "us", or "our") provides telehealth services that connect patients with licensed healthcare providers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the VitaSentinel website, signup portal, and mobile application.
Information we collect
- •Account information such as your name, email address, phone number, and password when you create an account.
- •Health and medical information you choose to provide, including appointment details, medical history, lab requests, prescriptions, and documents you upload (for example lab results photographed with your camera).
- •Consultation data including audio and video during telehealth calls, call duration, and related metadata needed to deliver and bill for consultations.
- •Device and usage information such as device tokens for push notifications, app activity, and technical logs used to keep the service secure and reliable.
- •Payment-related information processed through our payment partners when you subscribe to a plan. We do not store full card details on our servers.
How we use your information
- •To create and manage your account and authenticate you (including biometrics when you enable them on mobile).
- •To schedule and conduct telehealth appointments, including audio and video consultations with doctors.
- •To store, display, and share your medical records and documents with your care team as part of your treatment.
- •To send appointment reminders, call notifications, and service-related messages.
- •To process subscriptions and comply with applicable legal and regulatory requirements.
Camera, microphone, and photo library
- •We request camera access so you can join secure video consultations and photograph medical documents you choose to upload.
- •We request microphone access for audio and video consultations during telehealth calls.
- •We may request access to your photo library when you choose to upload existing images or documents to your medical records or update your profile photo.
How we share information
- •With healthcare providers you consult through VitaSentinel in order to deliver care.
- •With trusted service providers that help us operate the platform, such as cloud hosting, video calling, payment processing, and push notification services. These providers may use your data only to perform services on our behalf.
- •When required by law, regulation, or to protect the rights, safety, and security of our users and the public.
Data retention and security
- •We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
- •We use administrative, technical, and physical safeguards designed to protect your information, including encryption for sensitive health data where applicable.
Your choices and rights
- •You can update certain account information in the app or portal.
- •You can manage notification permissions in your device or browser settings.
- •You may request access to, correction of, or deletion of your personal information by contacting us, subject to applicable law.
Children
- •VitaSentinel is not intended for children under the age required by applicable law without appropriate parental or guardian consent and supervision.
Changes to this policy
- •We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.
Contact us
If you have questions about this Privacy Policy or how we handle your data, contact VitaSentinel support at support@vitasentinelhealth.com.